betjam Privacy Policy

Data Controller

betjam operates the online casino and sports betting platform accessible at betjam.bar. For the purposes of this Privacy Policy, betjam acts as the data controller in respect of all personal data collected from players and visitors. As data controller, betjam determines the purposes and means by which personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data betjam holds about you, please contact our privacy support team. All privacy-related enquiries are handled in English and responded to within the timeframes set out in Section 10 of this policy. Contact details are available in the footer of this website. Please do not send sensitive identity documents by email; use the secure upload facility within your betjam account dashboard instead.

Categories of Personal Data

betjam collects personal data across three main categories depending on how you interact with the platform:

• Registration data: Full legal name, date of birth, residential address, phone number, and email address provided when you create a betjam account.
• Identity verification data: Copies of government-issued identification (such as a National ID card or passport) and proof of address documents submitted during KYC (Know Your Customer) verification.
• Financial data: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) used for deposits and withdrawals. betjam does not store full card numbers; card payments are tokenised by our payment partners.
• Transaction data: Records of all deposits, withdrawals, bonuses, bets placed, and game sessions conducted through your betjam account, including timestamps and amounts in BDT.
• Technical data: IP address, device identifier, browser type and version, operating system, referring URL, pages visited on betjam, session duration, and clickstream data collected automatically when you access the platform.
• Communications data: Records of your interactions with betjam's customer support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted.
• Marketing preferences data: Your choices regarding receipt of promotional emails, SMS messages, and in-platform notifications from betjam.

betjam does not knowingly collect personal data from individuals under 21 years of age. If betjam becomes aware that a minor has provided personal data, that data will be deleted and the associated account will be closed immediately.

Collection Methods

betjam collects personal data through the following methods:

• Direct collection: Data you provide voluntarily when registering an account, completing identity verification, making a deposit or withdrawal request, contacting support, or updating your account profile.
• Automated collection: Technical and behavioural data collected automatically via cookies, server logs, and similar tracking technologies when you visit betjam.bar or use the platform on a mobile device.
• Third-party sources: betjam may receive supplementary data from identity verification partners, fraud prevention databases, and payment processors to confirm the accuracy of information you have provided and to comply with anti-money laundering (AML) obligations.

For details about how betjam uses cookies and similar technologies, please refer to Section 8 of this policy.

Why We Are Lawfully Permitted to Process Your Data

betjam processes your personal data on one or more of the following legal bases depending on the specific processing activity:

Purposes of Processing

betjam uses the personal data it collects for the following purposes:

• Creating, managing, and maintaining your betjam player account.
• Verifying your identity and age (21+) in accordance with responsible gaming and AML requirements.
• Processing deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and other approved payment channels.
• Delivering sports betting markets (including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), live casino tables, slots, and crash games to your account.
• Applying bonuses, free bets, and promotional credits in accordance with the applicable promotion terms.
• Detecting, investigating, and preventing fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct.
• Enforcing our Terms & Conditions and Responsible Gaming obligations, including implementing deposit limits and self-exclusion requests.
• Providing customer support via live chat and email, and responding to account enquiries.
• Sending transactional communications related to your account (e.g., deposit confirmations, withdrawal status updates, security alerts). These are not optional and form part of the service.
• Sending optional promotional communications about betjam offers, seasonal promotions (Eid, Pohela Boishakh, BPL season, etc.), and new game launches — only where you have given consent.
• Analysing platform usage patterns to improve the betjam website, mobile experience, and product offering for Bangladeshi players.
• Complying with all applicable legal and regulatory obligations.

Third Parties Who May Receive Your Data

betjam does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data with third parties only where necessary for the reasons set out below:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service partners receive personal and identity document data to verify your identity as required.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to deliver game sessions. These providers do not receive your full name or contact details.
• IT and security service providers: Cloud hosting, content delivery, and cyber-security partners who process data on betjam's behalf under strict data processing agreements.
• Legal and regulatory authorities: betjam will disclose personal data to competent authorities, courts, or law enforcement bodies where required by law or in response to a valid legal order.
• Fraud prevention networks: Shared fraud-intelligence databases that help identify and block fraudulent activity across the online gambling industry.

All third-party service providers with access to betjam player data are contractually obligated to process that data only for the specified purpose and to maintain appropriate security standards.

How Long We Keep Your Information

betjam retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to our legal and regulatory obligations. The following standard retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five years after account closure, in line with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support records: Retained for two years from the date of the last interaction, unless the record relates to an ongoing dispute or regulatory matter.
• Technical and log data: Retained for up to 12 months from collection, unless required for longer in connection with a security investigation.
• Marketing preferences: Retained while you remain an active marketing subscriber. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.

When retention periods expire, betjam securely deletes or anonymises the relevant data so that it can no longer be associated with your identity.

How betjam Uses Cookies

betjam uses cookies and similar tracking technologies (such as local storage objects and session tokens) to operate the platform, remember your preferences, maintain your logged-in session, and analyse aggregate usage data. Cookies are small text files placed on your device when you visit betjam.bar.

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. These cannot be disabled.
• Functional cookies: Remember your language and display preferences so you do not need to reset them on each visit.
• Analytics cookies: Collect anonymised data about how players use betjam so we can improve site performance and user experience. No personally identifiable information is included in analytics data.
• Marketing cookies: Used only where you have provided consent, to deliver relevant promotional content related to betjam offers and events.

You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies may impair your ability to use certain platform features, including logging into your betjam account.

Security Measures at betjam

betjam implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betjam servers.
• Encrypted storage of sensitive data fields including identity document data and financial account references.
• Role-based access controls ensuring that only authorised betjam personnel can access personal data, and only to the extent required for their specific role.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Two-factor authentication (2FA) available to all betjam players for additional account protection.
• Automated fraud detection and anomaly monitoring systems that flag unusual account activity in real time.

While betjam takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, betjam will notify affected players without undue delay in accordance with applicable legal requirements.

Rights Available to betjam Players

As a betjam player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact betjam's support team via live chat or at the contact email displayed in the footer of this website.

• Right of access: You may request a copy of the personal data betjam holds about you. betjam will respond to verified access requests within 30 calendar days.
• Right to rectification: If any personal data betjam holds about you is inaccurate or incomplete, you may request that it be corrected or updated. Some corrections will require supporting documentation.
• Right to erasure: You may request that betjam delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to betjam's legal retention obligations. betjam cannot delete data it is legally required to retain.
• Right to restrict processing: You may request that betjam limits the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: You may request a copy of the personal data you have provided to betjam in a commonly used, machine-readable format.
• Right to withdraw consent: Where betjam processes your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to betjam processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though betjam may continue processing where it can demonstrate compelling legitimate grounds.

betjam will acknowledge all data rights requests within 5 business days and will aim to provide a substantive response within 30 calendar days. Where a request is particularly complex or betjam receives multiple requests simultaneously, the response period may be extended by a further 30 days with prior notification.

Age Restriction Policy

betjam is strictly an adult platform. Players must be 21 years of age or older to register an account, make a deposit, or engage in any betting or gaming activity on betjam. betjam does not knowingly collect personal data from individuals under the age of 21.

If betjam identifies or has reasonable grounds to suspect that a player is under 21, the account will be immediately suspended, all pending transactions will be blocked, and betjam will initiate age verification procedures. If the player is confirmed to be under 21, the account will be permanently closed and any balance will be handled in accordance with betjam's Terms & Conditions and applicable legal obligations.

If you believe that a person under 21 has registered a betjam account or provided their personal data to betjam, please contact our support team immediately so that the matter can be investigated and resolved without delay.

How We Notify You of Changes

betjam reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The date of the most recent revision will always be displayed at the top of this page.

Where changes are material — meaning they significantly affect your rights or how betjam uses your personal data — betjam will notify registered players via the email address or phone number associated with their account at least 14 days before the changes take effect. For minor or clarificatory changes, the updated policy will be posted on this page without separate notification.

Continued use of betjam following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the updated policy, you must stop using the platform and contact betjam to arrange account closure.